The Global Thought Larrikin on CX, EX and The Future of Work.
Luke is one of the top global influencers and thought leaders on customer experience and employee engagement and Co-Host fn the wildly popular CX game show Twenty20ish
Anything but conventional, he brings a combination of vision, high energy and often mischievous creativity to his work. All of which make him a refreshing speaker, podcaster and blogger.
Along with publications in The Wall Street Journal and The Australian, he is also an ICMI Featured Contributor.
He studied design thinking at D.school, Stanford University and is a certified LEGO® Serious Play® facilitator.
Luke, writes, podcasts and coaches from Melbourne, Australia and is available to travel for speaking engagements worldwide.
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